Our promise to you
We value having you as part of our community and are committed to doing all we can to make sure that you and all of your guests have:
Space for your best work. A productive and enjoyable place to work 24/7
Access to Vocate staff Monday-Friday 8am-4pm, anything outside of these hours will just need to be planned with us.
A free high-speed Internet.
A member directory listing.
Receptionist services. We greet and announce your visitors and schedule as well as sign and accept mail/packages.
Regular maintenance of shared and private work spaces.
Convenient online scheduling of our meeting and conference rooms.
Collaborative coworking spaces available to all members.
Business center/copy room. Administrative/clerical support services available for additional charge.
Phone answering service available for additional charge.
All the information you need to participate in the Vocate community and related events and activities.
Opportunities to host your own events, including classes, social gatherings and workshops in the Gathering Room.
Advance notice of any changes to services, fees or other updates, sent to the email address you’ve provided us.
Use of certain equipment, workstations, furnishings, or office supplies in the space, as will be described to you upon your first visit
Unlimited supply of coffee and tea. Snacks and drinks for purchase.
An honest commitment to serve you to the very best of our ability. Should something go wrong we will do whatever we can to help you resolve the issue.
An always-open line of communication, and confidence that you can share with us any and all questions, concerns or ideas. Contact us at email@example.com or 763-777-0228.
What we ask of you
Vocate is a workplace
Treat the space and your neighbors with respect. When you leave for the day, ensure the space is in the same condition (or better) as it was when you arrived.
All services requiring Vocate staff assistance needed outside of regular business hours will need to be requested in advance. There may be additional charges for special arrangements. This can be discussed at the requested time.
The Space will not be staffed on Saturdays, Sundays, federally observed holidays, Christmas Eve, and on other days for certain hours for which the building may be closed for non-members who are not accompanied by a member.
A company may become a member and have authorized users. If you are a company member, you must inform us of the name of your company as well as the authorized users of the membership services.
Your things are your responsibility. It’s your job to make sure that you do not leave anything at Vocate when you leave, unless it’s either in your private office, on your dedicated desk, or you have an agreement with us. If you do leave something, we will leave it at the front desk and after a reasonable time has passed, we can do what we want with it.
Use your own things and not your neighbor’s. If you do need something, just ask. We’re always here to help.
You or your guests may not alter any parts on Vocate property. If something breaks or if you cause any losses, claims or damages, we’re going to have to ask you to make it right. In case of furniture or property damage arising out of negligence, you may be held liable for replacement or repair charges.
Promptly notify Vocate staff of any damage or any equipment not working properly.
Protect your neighbor’s information. If you see something on a monitor, on the printer, or on a whiteboard, do not share it with others.
We have zero tolerance for harassment. Everyone who steps in the building should feel welcome and comfortable in our space.
Keep it legal
We have zero tolerance for anyone using our space or resources to conduct or pursue any illegal activities, or any activity that is generally regarded as offensive. Do not:
Represent products created by others as your own creation.
Publish, post, upload, distribute or disseminate any illegal or inappropriate material or information.
Use Vocate for lodging
Bring or use any hazardous substances to Vocate, including but not limited to: kerosene, propane, gasoline or flammable or combustible fluid or material, hazardous materials, or any method of heating or cooling other than that provided by Vocate.
Bring or use any illegal firearms or weapons to Vocate.
Bring or use narcotics or other banned substances at Vocate.
Store goods, wares or merchandise at Vocate without permission.
Consume alcohol if below the legal drinking age.
Your key is our property and we’ve given it to you—not anyone else. Keep your key to yourself, and do not allow any guest(s) to enter the building without ensuring they have registered at the front desk. You are not allowed to make copies of any Vocate keys.
If a key assigned to you is lost, notify Vocate staff promptly. You will be charged accordingly.
Make sure to securely close all doors behind you when you enter or exit the building. Do not leave any doors propped open.
No other locks are allowed on any property within Vocate. We need to be able to access any office or room at any time.
In certain shared spaces cameras will be used to record for security purposes.
You are responsible for letting us know as soon as possible when there are any changes to your contact and payment information.
Vocate may publish certain member information on its website(s) and social media accounts, including but not limited to the member’s name, business or company, position, photo and website information.
In the event that your relationship with the company in your profile changes or ends, you agree to promptly update your profile to reflect this.
We ask that you read the emails we send you so that you know exactly what is going on with us.
Personal heaters may only be used with approval from us.
We are an office environment but we understand that child care does not always work out. We have created a small work area for young children. If you are in your office they must be in there with you. If you use the child area you must work in the shared space near them.
If children must come with you to work, ensure they are on their best behavior and respect the environment. Vocate is not a daycare so bringing your children on a regular basis is not allowed.
We are fond of pets, your well behaved dog is welcome at Vocate; you will be required to keep it at your desk and clean up after it; not limited to shedding, slobber, and potty/poopy.
Limited printing is included in your membership fee.
Do not let the meeting rooms become your second home – to use it, you need to book it. Our rooms can be reserved online or with staff. There is an hourly fee to book the rooms. Each membership has a specified amount of monthly credits to use toward room reservations.
We do not offer refunds on no-shows. We will not charge for cancellations received prior to the start time of the reservation. Abuse of this policy with repeated last minute cancellations may be denied a refund at our discretion.
We withhold the right to cancel and refund any bookings up to 24 hours in advance of the booking start time.
The coffee bar can be used by you and your guests.
Everyone is responsible for keeping the coffee bar and kitchen clean and tidy. Please load your dirty dishes into the dishwasher.
In the shared working environment everyone should make their best effort to maintain a quiet working atmosphere.
When speaking on the phone or video calls, adjust the volume of your voice. For video calls you must use headphones/earbuds. If your phone call might disrupt other people using the co-working space, please make your phone call in a phone booth or other private space.
We request that you put your cell phone on vibrate to prevent disturbing others.
Guests are defined as a non-member who is visiting you for a short period of time. All guests will be required to sign in and out. You are responsible for any guests you allow into Vocate. Anyone coming too often may be asked to pay a fee. Restrictions on guests do not apply when using meeting rooms.
Members are expected to be mindful of security at the Premises and of the safety of others at all times. You will comply with all safety, fire protection and evacuation regulations established by Vocate, the owner of the Building or any applicable government agencies.
Be familiar with the locations of the fire extinguisher, fire alarm pull station, and automated external defibrillators (AED).
Always scan your key card/fob when entering the building, even if someone is holding the door open. This will allow us to know who is in the building in case of an emergency.
If special installation is needed outside of what we offer, it will be at our expense done by our staff. We will need to approve anything outside of standard office equipment.
You and your guests may not place any signs or other advertising at Vocate without the prior approval.
Use of the Vocate name
You and your guests may not use the Vocate name without prior approval.
Internet Service Privacy and Security
No data network or internet communication is 100% secure. It is up to you to protect your computer, devices, information and/or business.
If the internet is interrupted, we are not responsible for any data, business, or other damage or losses. We are also not responsible for damage or losses resulting from power surges. You may not share the internet access information with anyone other than your guests.
You may only smoke in the designated outside area.